Privacy Policy

Information We Collect

To provide you with our Ayurvedic products and services, we collect the following types of information:

• Personal Information: When you register or place an order, we collect your name, email address, phone number, shipping and billing addresses.
• Payment Information: For online payments, we use secure third-party payment gateways (like Razorpay). We do not store your complete credit/debit card details or UPI PINs on our servers.
• Automated Data: We may collect non-personal data such as your IP address, browser type, and device information to help us improve your shopping experience.

How We Use Your Information

We use the data we collect exclusively to enhance your experience with Matraayu. Your information is used to:

• Process and deliver your orders, including Cash on Delivery (COD) verifications.
• Send order confirmations, shipping updates, and invoices.
• Respond to your customer service inquiries and support requests.
• Send promotional emails about new Ayurvedic remedies or special offers (you can opt-out at any time).
• Prevent fraudulent transactions and secure our website.

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted partners who assist us in operating our business:

• Courier Partners: Your name, address, and phone number are shared with our logistics partners to deliver your packages.
• Payment Processors: Transaction details are shared securely with payment gateways to authorize your payments.
• Legal Compliance: We may disclose information if required by law or in response to valid requests by public authorities.

Cookies Policy

Our website uses "cookies" to remember your cart items, keep you logged in, and understand how you interact with our website. You can choose to disable cookies through your browser settings, but doing so may limit your ability to use certain features of our site, such as the shopping cart.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. All sensitive payment information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway provider's database, accessible only by authorized personnel who are required to keep the information confidential.